FAQ

Usage

Your polyester backdrop is very light weight and therefore easy to hang. 

No grommets - so easy to hang on wall or backdrop stand with any of the following:

-Pins

-Tapes

-Tacks

-Command Strips

-Curtain Clips 

-Clamps

YES! Your backdrop is made of polyester and is water and mildew resistant.

So they can be used both indoors and outdoors

Yes, your backdrop is made of polyester fabric and therefore easy to fold away for storage.

Yes, your backdrop can be reused as often as you want. 

It comes with a high quality and durable print.

Yes, Wash your custom backdrop in a cold machine wash only, with similar color garments using a gentle cycle. Tumble dry on low settings. You can also hang it to dry. 

Do not bleach or dry clean..

To remove wrinkles use a steamer or iron the back

Your back drop is made of 100% Polyester, It is water and mildew resistant. 

Order Process

Yes. After you place an order, previews are sent to the email address provided at checkout within 24 hours of an order being made.

So please check your mail box to avoid delays to your order.

Of Course! Send us any adjustments you need.

We will send a revised preview for approval.

3 Free edits are included in the order, and additional edits can be purchased. 

Yes, your backdrop can be fully customized. Just include your notes at check out. 

PERSONALIZE - Fill in the personalization field

ORDER - Place your order

PREVIEW - We will send a preview to your email within 24 hours, so please be sure to check your email address to avoid delays.

ADJUSTMENTS - Inform us of any adjustments you require (3 revisions included)  APPROVAL REQUIRED 

APPROVE - Once your order has been approved by you, we will send your order for processing.

Payments

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Cancellations

Orders can only be cancelled prior to being processed. Once an order is sent for processing, the order is final and cannot be changed.

Returns

Returns are accepted ONLY if the product is not as described. Just send us a picture and we will issue you a full refund.

International

International taxes might be applied depending on your country's tax policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

-the price paid for the goods

-the insurance cost

-the shipping cost

Size Guide